FAQ and Shipping
Where are you located?
Cape Kickz is located in Cape Town, Western Cape, South Africa
Do you ship outside of Western Cape, South Africa?
Yes - we process and ship orders to everywhere in South Africa, including international locations.
How do you accept payment?
Payment can be done online during checkout via Credit Card, VISA Card, Mastercard or Instant EFT.
We also accept payment via EFT if requests are sent via email to email@example.com
How long will it take for my order to arrive?
Most orders are prepared for shipping within 1- 2 business days after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. We ship most orders via International Priority Mail or Air Cargo for international orders. Domestic South African Customers typically receive their purchases within 3-5 business days and shipping is done via The Courier Guy. For overnight orders packages will be received the day after package has been shipped. Please note that overnight orders need to be placed before 9am in order to qualify for overnight shipping. International customers usually receive their purchases within 7-10 business days. Please allow 3 additional days for consignment items since we have to authenticate the items first. You will be notified if the product purchased is a consignment order.
Our options for Domestic Shipping are as follows:
Standard Shipping to door 2-3 days
Overnight to Door
Orders can be tracked via our tracking page: LINK
Why was my order canceled?
There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
What happens if my package is returned to Cape Kickz?
If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.
What is your return policy?
We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors. These consignors are paid out shortly after their item(s) sell. Because of this, we are firm on our return policy. Items allowed to be returned will be returned at buyer's expense and refunds provided accordingly for items purchased only and not the shipping..
Are all the items you sell authentic?
Cape Kickz sells only 100% authentic product. We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.
When will you get more or an item that is sold out?
Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.
If an item says “non DS/Worn” is it the same as in the picture?
We offer these items for sale with detailed pictures. The picture on the website for these worn items are of the actual shoe, but a stock image, taken from various sources, of a deadstock pair will also be displayed. Worn items are priced according to their condition. If you would like to request pictures of the actual worn pair for sale, you may send a request to firstname.lastname@example.org. Include the name, size, and price of the item.
Do you accept trades or size swaps?
A good amount of our inventory is on consignment, and we pay consignors shortly after items leave our store. Trades would have to be to be in heavy favor of the store, and we want you to get the most for your shoes. Because of this, we rarely do trades.
Does Cape Kickz buy shoes outright?
We do “cash-out” for shoes for a reasonable negotiated price.
How do I become a consignor at Cape Kickz?
Consignments mean we sell items for you, and we pay you as your items sell. Many local consignors bring their items to us in person. Out-of-city and out-of-country consignors often ship their consigned items to us. To learn more about the consignment process and to get started, visit https://www.capekickz.com/pages/consignment. When you’ve registered for a consignor account and are ready to sell your stuff thru us, ship them to us.
Who sets the prices?
Prices are negotiated based on what the shoes sell for at market value. We agree on a price with our consignors. We price items to move quickly.
When will I get paid for my consignment?
We will EFT you the agreed rate once your item is sold. (So you don’t have to wait for an entire lot or parcel of shoes to sell to get paid if you consign multiple units).
Do I have to pay sales tax?
You are not subject to sales tax. You pay the list price for the item, plus shipping. If you are an international customer, you may be subject to additional fees, such as customs and duties, when your item arrives in your country. These fees are typically determined by your country’s receiving agencies.
I couldn’t find an answer to my question. How should I contact Cape Kickz?
You have several ways to contact us. You can submit an inquiry thru our website’s contact form at https://www.capekickz.com/pages/contact.
You may also send emails to email@example.com